With 20+ years of proven expertise in IT service delivery and management, I serve as Associate Director at Kyndryl, a global frontrunner in digital transformation and managed services. In my current role, I lead high-performing teams to deliver innovative solutions across cloud, enterprise applications, distributed/mainframe, and storage systems for high-value clients spanning diverse industries.
I specialize in orchestrating seamless IT service management, driving compliance initiatives, and executing complex projects that align with clients’ strategic goals. My leadership has resulted in the successful migration of workloads to IBM Cloud, enabling clients to shift from Capex to Opex models and realize significant operational efficiencies. I am adept at streamlining processes, championing continuous improvement, and fostering an agile culture. As a certified DevOps engineer with hands-on experience in AWS Public Cloud, I am passionate about harnessing the power of AIOps, Agile, and Cloud to deliver faster, smarter, and more secure IT services. My mission is to empower organizations to achieve digital excellence, unlock new business value, and accelerate their technology transformation journey.
Leadership & Management
Client Relations Team Leadership Project Management Contract Management Governance Budget ManagementTechnical
Cloud Services AWS DevOps Mainframe VMware IBM Cloud Service Management IT Security & Compliance Business Continuity AIOps
Delivery Partner / Associate Director
- Deliver insightful leadership for overseeing enterprise content management for insurance client.
- Build account satisfaction through formulation, development, implementation, and delivery of technical and business solutions.
- Played a vital role in re-platforming and transitioning the On-Prem workload to IBM cloud.
- Refreshed VMWare stack from NSX-V to T.
- Implemented AIOps, Agile Delivery.
Service Delivery Manager
- Oversaw end-to-end delivery of mainframe services to insurance client representing $133M component of the $390M contract.
- Contributed to the successful migration of ~340 applications from on-prem to IBM z/cloud.
- Established IT service management/compliance processes, governance procedures, and reporting structure.
- Led the customer's divestiture initiative (infrastructure setup, migration, knowledge transfer).
Service Delivery Manager
- Managed delivery of enterprise applications (Middleware, Enterprise Content Management, Web Hosting) and SAN storage services.
- Provided a consumable service aligned to availability and business continuity requirements.
- Migrated workload to IBM private cloud, reducing footprint of physical middleware and web hosting servers.
- Reduced Oracle license footprint for WebLogic by migrating to Red Hat JBoss.
Service Delivery Manager
Managed distributed (Unix, Intel) and mainframe services delivery for a US credit reporting agency. Led project teams, rectified service reliability issues. Managed budgets to ensure proper allocation and utilization of resources.
Assistant Manager
Managed IT Service Desk to facilitate pharmaceutical client with incident resolution and service request management. Improved first call resolution rate from 30% to 75%.
Group Leader
Managed Email and Chat Support for Dell consumers.
Technical Support Associate
Voice support for Dell consumers.